I used Hygeia twice last week for the first time. And I can tell you for free that the experience was horrible. Before drugs are dispensed to a patient, the hospital would have to call Hygeia for the go ahead to dispense. What makes it worse was that on one of the occasions, their call centre did not pick the call and I ended up not take the drug I needed until the following day. I was also amazed that one of the drugs prescribed by the doctor was struck off the list at the dispensary because Hygeia would not pay for vitamin C for children. I think it's a shame. Details Of Experience Shared What is the name of the product, service or company?   Hygeia HMO How would you describe your experience? Fair (2) Please share details of your experience.  I used Hygeia twice last week for the first time. And I can tell you for free that the experience was horrible. Before drugs are dispensed to a patient, the hospital would have to call Hygeia for the go ahead to dispense. What...

Let's talk #ResponseTime shall we? Your connection with your customer as a business (product or service) starts when your customer hears about your product or service and this could be via word of mouth, an email, an sms, a billboard, sponsored Instagram post, etc. The point of your advertising is you expect your prospective customers to contact you and buy from you which is primarily why there is typically a call to action in all advertisements. If you are expecting patronage, then how quickly you respond to a sales enquiry is very important and please do not take it for granted. It is as important as being available to resolve a customer's complaint. Share active contact details as much as possible (there may be issues along the way but try to resolve them quickly), be there like you say you would, have an average time it takes to; 1) Pick calls (at 1st, 2nd or 3rd ring?)  2) Respond to emails (5 minutes, 30 minutes, 3 hours - have an auto response communica...

I am always excited when I see brands roll out practicable loyalty program especially programs that designed to visible add value to the customer, easy for the customer to use and ultimately, the customer enjoys using it! Got this in my email hashtag # confession I am yet to pick up my debit card and this is just the booster I need especially as it is a promotion that runs throughout the holidays! Clear benefit of getting a loyalty program and timing right! Question is, if I use my card for the period of the promotion, how likely am I continue transacting with my Zenith debit card or keep the account running? Is 2 months enough time to get me hooked on the card/bank? Let's wait and see!!! Way to go!!! ZENITH BANK NIGERIA PLC You set the pace on this one! hashtag # customerexperience hashtag # design hashtag # banking hashtag # customerservice hashtag # holidays

Indeed not being customer-centric is the biggest threat to all businesses and not technology or your competition! These companies have disrupted the system because they have created products and services from an outside in perspective ie from a customers’ pain-point. This is why it’s very important to always get insight into how customers feel about their overall experience with you and note causes of dissatisfaction + what else can you do to make sure they have a great experience both now and in the future. Is your product or service easy to use? Does it add value to your customer (solves a problem?) Do your customers enjoy using your product or service? As we wrap up the year 2018 in less than 60 days, now is a good time to do a Customer Experience (CX) diagnostics of your business. (Guideline for this coming up in my new book; Seriously How Is Business?). Need professional help with this? Visit neetchcompany.com, email debbieakwara@neetchcompany.com or call 08023245490. Have a good ...

The OUTDOORS debuts on  #talktodeBBie with only 10 slots available!  @talktodebbieng Hurry and let's showcase how you leverage customer feedback to improve your product or service assuring your customers of continued quality! Have a good one and please tag a business or organization that needs this!  #customerexperience   #customerservice #outdoors   #customersatisfaction

Every business today not only encourages their customers to recommend product/service to friends  and family, businesses today; measure likelihood to recommend (net promoter score) periodically  reward customers who recommend products/services give discounts to referred customers So what now is the issue? A friend of mine shared this poor service experience on Instagram and thought it was a great share plus a good topic for discussions on talk to deBBie this Saturday. It is expected that when you offer a great product or service, your customer is highly likely to tell 9 other people so they too can enjoy the product/service especially people that have similar interests. When these prospects come to your business location, they are looking to have the same experience they heard about and anything short of that can negatively impact your likelihood of acquiring up to 25 new customers. The friend in question had heard so much about the House Cafe's chicken,...

... I took a MAX bike from work at Lekki to the lab in Festac in order to make good time. I arrived the lab at about 4:25pm and to my shock was informed at the front office that "radiology has closed o. They close by 4pm, didn't they tell you?" I was speechless for a few seconds and tried to reign in my temper. "Why was I not told about that when I came in last week? I asked you and you said you close by 7:30" . And she goes "I thought that radiologist would have told you". At this point I was both angry and sad. Does this mean I have to wait 1 month to get this done? I have paid already and it's not cheap! What happens to my next appointment with my doctor? I sat down and I could not hold back my tears... Details Of Experience Shared What is the name of the product, service or company? EL LAB How would you describe your experience?  Poor Please share details of your experience.  I had to have some tests done and I chose El ...