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I Think It Is A Shame

I used Hygeia twice last week for the first time. And I can tell you for free that the experience was horrible. Before drugs are dispensed to a patient, the hospital would have to call Hygeia for the go ahead to dispense. What makes it worse was that on one of the occasions, their call centre did not pick the call and I ended up not take the drug I needed until the following day. I was also amazed that one of the drugs prescribed by the doctor was struck off the list at the dispensary because Hygeia would not pay for vitamin C for children. I think it's a shame.

 Details Of Experience Shared
What is the name of the product, service or company? Hygeia HMO

 How would you describe your experience? Fair (2)
Please share details of your experience. 
I used Hygeia twice last week for the first time. And I can tell you for free that the experience was horrible. Before drugs are dispensed to a patient, the hospital would have to call Hygeia for the go ahead to dispense. What makes it worse was that on one of the occasions, their call centre did not pick the call and I ended up not take the drug I needed until the following day. I was also amazed that one of the drugs prescribed by the doctor was struck off the list at the dispensary because Hygeia would not pay for vitamin C for children. I think it's a shame.

Will you buy this product/service again? Yes
Will you recommend this product/service to others? No

How can this product/service be improved? More customer friendly


Comments

  1. AnonymousNovember 12, 2018 at 9:34 AM

    I am pleased with the level of ownership Hygeia has shown since I logged my complaint on talk to deBBie blog. I have been called twice, one of calls was from the Head, Customer Experience and he explained in great detail what went wrong and what is being done to avoid any reoccurrence. I must say I'm impressed. Well done!!!!

    ReplyDelete
  2. deBBie akwaraNovember 14, 2018 at 6:24 AM

    Awesome! Great work CX team at Hygeia HMO for the swift reparation and please remember to address the reason for complaint at source. *wink*

    ReplyDelete

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