...Then ... the waiter came for our orders. She stood there so impatiently and seemingly scornfully while we were trying to make our choice. We settled for fish and chips but we needed to be sure how much to order so we asked a simple question "how big is the fish? would one be enough for 2 people for instance" and she responds "Just as it appears in the menu book". We tried to make her understand our question but instead of trying to advise and convince us on what to buy, she simply coldly stuck to her response..."Just as it appears in the menu book". Of course we walked out immediately.
Details of Experience Shared
What is the name of the product, service or company? Lounge 38
How would you describe your experience? Poor
Please share details of your experience.
Friday 28th Sept, after close of work, I and 2 other friends decided to have a brief hang out before heading home and we decided on Lounge 38 on Bode Thomas. First impression on entering the venue was the tardiness. Apparently they were planning on doing some Independence day themed decoration and they chose peak business period to start mounting the decorations??? There were balloon, pieces of clothes, and all forms of ribbons scattered all over the ground as you walk into the place. What ever happened to fixing those during the day when the club would have had very little or no traffic? Then we sat and the waiter came for our orders. She stood there so impatiently and seemingly scornfully while we were trying to make our choice. We settled for fish and chips but we needed to be sure how much to order so we asked a simple question "how big is the fish? would one be enough for 2 people for instance" and she responds "Just as it appears in the menu book". We tried to make her understand our question but instead of trying to advise and convince us on what to buy, she simply coldly stuck to her response..."Just as it appears in the menu book". Of course we walked out immediately. There are 2 many choices in town to settle for one arrogant, cold and unwelcoming cultured place. She did not even try to prevent us from leaving. I shook my head and wondered where that lounge will be in the next 3 years. The staff clearly do not understand the link between service and business continuity
Will you buy the product again? No
Will you recommend the product to others? No
How can this product or service be improved ? They must improve on their customer service culture. Staff must understand the impact of customer service on the business
Details of Experience Shared
What is the name of the product, service or company? Lounge 38
How would you describe your experience? Poor
Please share details of your experience.
Friday 28th Sept, after close of work, I and 2 other friends decided to have a brief hang out before heading home and we decided on Lounge 38 on Bode Thomas. First impression on entering the venue was the tardiness. Apparently they were planning on doing some Independence day themed decoration and they chose peak business period to start mounting the decorations??? There were balloon, pieces of clothes, and all forms of ribbons scattered all over the ground as you walk into the place. What ever happened to fixing those during the day when the club would have had very little or no traffic? Then we sat and the waiter came for our orders. She stood there so impatiently and seemingly scornfully while we were trying to make our choice. We settled for fish and chips but we needed to be sure how much to order so we asked a simple question "how big is the fish? would one be enough for 2 people for instance" and she responds "Just as it appears in the menu book". We tried to make her understand our question but instead of trying to advise and convince us on what to buy, she simply coldly stuck to her response..."Just as it appears in the menu book". Of course we walked out immediately. There are 2 many choices in town to settle for one arrogant, cold and unwelcoming cultured place. She did not even try to prevent us from leaving. I shook my head and wondered where that lounge will be in the next 3 years. The staff clearly do not understand the link between service and business continuity
Will you buy the product again? No
Will you recommend the product to others? No
How can this product or service be improved ? They must improve on their customer service culture. Staff must understand the impact of customer service on the business
Now I know not to visit lounge 38!
ReplyDeleteThis is repeatedly true about the power of customer feedback and why businesses need to focus on it. One bad experience can impact your customer loyalty negatively.
DeleteWOW.... you guys are nice. I would have given her a lecture on customer service especially when I give service for a living . I deserve to be served well also.
ReplyDeleteLol! I will do the exact same thing!
DeleteThis is what many of this Staff fail to realise that if a customer can leave other places to patronize you,they must be treated as kings and Queens. I would have sought for the manager and have her dealt with. Thank you madam for this incisive information.
ReplyDeleteGood day ma. My name is Fortune Ikpegbu and I am a staff Lounge Thirty8. I must deeply apologise for the bad experience you had while you were at our place. I read your article with utmost pain in my heart as I know that this is not who we train our staff to be. A lot is put into developing them to be the best customer service agents. We cherish our customers and would not tolerate such atrocious attitude. An enquiry has began to find out the particular Staff that attended to you and I can assure that she will be dealt with accordingly. Once again on behalf of Lounge Thirty8 I apologize for the bad service you encountered. We would like to get your personal phone number for us to reach out to you. Thank you ma.
ReplyDeleteHello Fortune.
DeleteThank you for taking ownership of this complaint and sharing information about what you/Lounge Thirty8 team will do to prevent a reoccurrence. Things like this happen but its your ability to very quickly fix it and prevent it from happening again that makes it special ie service recovery.
Please send an email to talktodebbie6@gmail.com so I can connect you with the person who shared this experience.
Thanks again for sharing on this platform.