Skip to main content

about talk to deBBie


talk to deBBie is a customer feedback platform designed to capture­ undiluted customer feedback post using a product or service while also providing free professional services (guidelines) on how Nigerian business can improve their customers’ experience.

It is a service experience improvement initiative I (deBBieakwara) have created to address poor service experience in Nigeria and revolutionize how Nigerian businesses see and treat their customers. It is an initiative that aligns with my commitment to solve business problems in nigeria and across Africa through Customer Experience (CX) Management Interventions.  

Asides from having a successful career in customer experience management leading to setting up Nigeria’s 1st boutique customer experience management (professional services) firm  (Neetch Company ), I have been that go to person for my friends looking to rant or rave about their service experience. Most times I hear, “…deBBie, you need to go there and help them treat their customers right” But hey, I am human and cannot be every where at the same time so this platform gives me an opportunity to not only capture feedback from customers but also use the feedback to provide some direction to featured businesses on how they can kick start improving their customers’ experiences.

Because this platform is more prescriptive than descriptive, everyone sharing his or her service experience will be required to fill a 6-question form. While responses will be published for all to read including business owners, I will also be sharing my perspective on what happened and give my two cents on what could have been done differently and how the complaint can be resolved both quickly and strategically i.e. from the source.

In the end the goal is; make customers happy, make businesses happy, make Nigeria a service oriented country conducive for local and foreign investments.
  
Please spread the word and let’s do this!

Comments

  1. Ilya AlekseewApril 3, 2023 at 1:56 PM

    hi ! Hi, my name is Ilya Alekseew. I am the ambassador manager of trade24.ai, a new investment vehicle. I will be glad to offer you favorable conditions for the Ambassador of the program . I will be happy to chat with you and answer your questions on zoom, whatsapp or telegram.

    @i_illi777 my telegram login

    +380638001566 —my WhatsApp contact

    ReplyDelete

Post a Comment

Popular posts from this blog

Auto Dealership Customer Acquisition Drivers

Knowing your customer acquisition drivers (why they chose you and not your competition) gives you strategic insight when designing and deploying marketing communication content and what you see in the image are researched customer acquisition drivers for a the Auto Dealership industry in Nigeria by Neetch Company . Customer acquisition drivers impact customer retention because after conversion, if the experience your customers have post buying, using or sharing your product or service does not align with the expectations leading to conversion (reasons for choosing you), it is highly likely that your customers will churn. Your customer churning negatively influences your brand integrity and for an auto dealership trust me, don't underestimate the power of word of mouth (WOM) as a channel of product/service awareness! This and a whole lot more I will be sharing with the entire team at one of Nigeria's leading Auto Dealerships tomorrow. Ready for it! hashtag # training hasht
1 comment
Read more

How Not To Advertise Your Business

In my opinion, this is one of the ways to NOT advertise your product or service.  Yes it’s an innovative solution  @gokadang but it’s communicated more like a business pitch than value to customer from a customer’s perspective and I will explain why. Off the top of my head, if market Research was done prior to the design of this product, I will expect the below value highlighted (using myself as a customer because yes, I still ride on motorcycles in my neighbor only) 😉 1) You will definitely beat traffic and faster movement means you can  #fuelyourhustle but how does message communicate your guarantee of safety knowing how reckless some of these riders can be? 2) Is this service insured so that if I ride with  @gokadang  and there’s an accident I am somewhat taken care of? 3) How trained are the drivers? What’s the selection process like?  4) Does riding on this motorcycles comply with government regulations on motorcycle usage in Lagos? Are the motorcycles the right spec? If custom
Post a Comment
Read more

Arrogant, Cold & Unwelcoming

... Then ... the waiter came for our orders. She stood there so impatiently and seemingly scornfully while we were trying to make our choice. We settled for fish and chips but we needed to be sure how much to order so we asked a simple question "how big is the fish? would one be enough for 2 people for instance" and she responds "Just as it appears in the menu book". We tried to make her understand our question but instead of trying to advise and convince us on what to buy, she simply coldly stuck to her response..."Just as it appears in the menu book". Of course we walked out immediately. Details of Experience Shared What is the name of the product, service or company? Lounge 38 How would you describe your experience? Poor  Please share details of your experience. Friday 28th Sept, after close of work, I and 2 other friends decided to have a brief hang out before heading home and we decided on Lounge 38 on Bode Thomas. First impression on
7 comments
Read more