about talk to deBBie

talk to deBBie is a customer feedback platform designed to capture­ undiluted customer feedback post using a product or service while also providing free professional services (guidelines) on how Nigerian business can improve their customers’ experience.

It is a service experience improvement initiative I (deBBieakwara) have created to address poor service experience in Nigeria and revolutionize how Nigerian businesses see and treat their customers. It is an initiative that aligns with my commitment to solve business problems in nigeria and across Africa through Customer Experience (CX) Management Interventions.  

Asides from having a successful career in customer experience management leading to setting up Nigeria’s 1^st boutique customer experience management (professional services) firm  (Neetch Company ), I have been that go to person for my friends looking to rant or rave about their service experience. Most times I hear, “…deBBie, you need to go there and help them treat their customers right” But hey, I am human and cannot be every where at the same time so this platform gives me an opportunity to not only capture feedback from customers but also use the feedback to provide some direction to featured businesses on how they can kick start improving their customers’ experiences.

Because this platform is more prescriptive than descriptive, everyone sharing his or her service experience will be required to fill a 6-question form. While responses will be published for all to read including business owners, I will also be sharing my perspective on what happened and give my two cents on what could have been done differently and how the complaint can be resolved both quickly and strategically i.e. from the source.

In the end the goal is; make customers happy, make businesses happy, make Nigeria a service oriented country conducive for local and foreign investments.

  

Please spread the word and let’s do this!