
These companies have disrupted the system because they have created products and services from an outside in perspective ie from a customers’ pain-point. This is why it’s very important to always get insight into how customers feel about their overall experience with you and note causes of dissatisfaction + what else can you do to make sure they have a great experience both now and in the future.
Is your product or service easy to use? Does it add value to your customer (solves a problem?) Do your customers enjoy using your product or service? As we wrap up the year 2018 in less than 60 days, now is a good time to do a Customer Experience (CX) diagnostics of your business. (Guideline for this coming up in my new book; Seriously How Is Business?).
Need professional help with this? Visit neetchcompany.com, email debbieakwara@neetchcompany.com or call 08023245490.
Have a good one!
#cxrevolutionng #customerexperience#customerexperiencemanagement@talktodebbieng #customerunderstanding
Comments
Post a Comment