Indeed not being customer-centric is the biggest threat to all businesses and not technology or your competition!
These companies have disrupted the system because they have created products and services from an outside in perspective ie from a customers’ pain-point. This is why it’s very important to always get insight into how customers feel about their overall experience with you and note causes of dissatisfaction + what else can you do to make sure they have a great experience both now and in the future.
Is your product or service easy to use? Does it add value to your customer (solves a problem?) Do your customers enjoy using your product or service? As we wrap up the year 2018 in less than 60 days, now is a good time to do a Customer Experience (CX) diagnostics of your business. (Guideline for this coming up in my new book; Seriously How Is Business?).
Need professional help with this? Visit neetchcompany.com, email debbieakwara@neetchcompany.com or call 08023245490.
Have a good one!
#cxrevolutionng #customerexperience#customerexperiencemanagement@talktodebbieng #customerunderstanding
These companies have disrupted the system because they have created products and services from an outside in perspective ie from a customers’ pain-point. This is why it’s very important to always get insight into how customers feel about their overall experience with you and note causes of dissatisfaction + what else can you do to make sure they have a great experience both now and in the future.
Is your product or service easy to use? Does it add value to your customer (solves a problem?) Do your customers enjoy using your product or service? As we wrap up the year 2018 in less than 60 days, now is a good time to do a Customer Experience (CX) diagnostics of your business. (Guideline for this coming up in my new book; Seriously How Is Business?).
Need professional help with this? Visit neetchcompany.com, email debbieakwara@neetchcompany.com or call 08023245490.
Have a good one!
#cxrevolutionng #customerexperience#customerexperiencemanagement@talktodebbieng #customerunderstanding
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