Skip to main content

This Is Fraud!!!

As a heavy data user, I prefer to subscribe to an unlimited data plan and currently, I use SMILE. Apart from the fact that I cannot access the App store on my iphone or seamlessly log on to my apple TV through my icloud account when using SMILE, the so-called unlimited plan is not unlimited! At some point of my usage (80GB I am told), my internet barely comes on and then the annoying part is you now get a text message asking you to increase your speed from 2,500 still within your validity period so in essence; I spend N19,800 on a monthly plan and another N2,500 to increase speed after I hit 80GB. Bear in mind that the amount to increase speed could be higher! This is a total rip off! Looking for something cheaper and when I find one, its good bye to SMILE communications 

Details Of Experience Shared
  • What is the name of the product or service? SMILE
  • How will you describe your experience? Poor
  • Please share details of your experience: As a heavy data user, I prefer to subscribe to an unlimited data plan and currently, I use SMILE. Apart from the fact that I cannot access the App store on my iphone or seamlessly log on to my apple TV through my icloud account when using SMILE, the so-called unlimited plan is not unlimited! At some point of my usage (80GB I am told), my internet barely comes on and then the annoying part is you now get a text message asking you to increase your speed from 2,500 still within your validity period so in essence; I spend N19,800 on a monthly plan and another N2,500 to increase speed after I hit 80GB. Bear in mind that the amount to increase speed could be higher! This is a total rip off! Looking for something cheaper and when I find one, its good bye to SMILE communications 
  • Will you buy this product again? No 
  • Will you recommend product to others? No
  • How can this product or service be improved? Communicate the actual value for money and stop the false advertising. Your rates are too expensive, check out what your competition is doing

Comments

  1. EESeptember 5, 2018 at 12:18 AM

    Most ISPs have a so-called "fair usage policy", it's usually detailed in the fine print, sometimes in shady parts of the website claiming that internet speed will be affected after a certain usage amount.
    The problem is that, after that threshhold, it's as if there's no internet anymore.

    ISPs rarely mention it, even when talking to a sales representative, unless you push them for an answer.
    I don't live in Lagos, but I've heard that these guys are good: http://wifi.com.ng/unlimited-internet/

    ReplyDelete
    Replies
    1. deBBie akwaraSeptember 5, 2018 at 12:32 AM

      Thank you for providing some more insight into how this typically works and recommending an alternative.

      Delete

Post a Comment

Popular posts from this blog

Auto Dealership Customer Acquisition Drivers

Knowing your customer acquisition drivers (why they chose you and not your competition) gives you strategic insight when designing and deploying marketing communication content and what you see in the image are researched customer acquisition drivers for a the Auto Dealership industry in Nigeria by Neetch Company . Customer acquisition drivers impact customer retention because after conversion, if the experience your customers have post buying, using or sharing your product or service does not align with the expectations leading to conversion (reasons for choosing you), it is highly likely that your customers will churn. Your customer churning negatively influences your brand integrity and for an auto dealership trust me, don't underestimate the power of word of mouth (WOM) as a channel of product/service awareness! This and a whole lot more I will be sharing with the entire team at one of Nigeria's leading Auto Dealerships tomorrow. Ready for it! hashtag # training hasht...
1 comment
Read more

Stanbic IBTC Improves Banking Experience #NoMoreDepositSlips!

It is always super cool to see businesses/organizations proactively improve their customers' experience and in this case, Stanbic IBTC changes the game for the banking industry in Nigeria! About 2 weeks ago, I got a pop up message saying; " Avoid filling deposit forms, just walk straight to the teller and speak your transactions. Call 01-4222222 for more " Out of curiosity, I went to a branch of the bank and requested for a deposit slip. The security officer in the banking hall asked if I needed to make a cash transfer and on confirmation, I was told that the bank no longer requires deposit slips and I could simply speak with a teller and they will handle my transaction. At this point, I knew I had to explain my objective and requested to see the branch/operations manager. I gave him my business card, explained what I do and why I needed to try out both services to ascertain the impact on my experience as a customer and he had to dig in to get me a deposit slip so I...
2 comments
Read more

Patient Experience at Eko Hospital

The experience a customer/patient has at a hospital is hinged on the quality of not just the specialist health care service he or she receives but also on the quality of his or her service experience. In the experience shared below from a customer/patient at Eko Hospital, what was negatively impacted was the quality of his/her service experience and I will break this down in more detail as well as share what Eko and other hospitals in Nigeria can do to make sure they manage their patients' experience properly in line with their wait time to see a consultant. STORY SHARED "...I have been looking for an opportunity to vent about my last experience at Eko Hospital, Ikeja. I woke up one morning to meet an early appointment, got their before 8am but left at about 12.30pm without seeing the Consultant. What a waste of time.  I wonder how many patients have lost their lives out of this level of carelessness on their part. I rate them 0/5" My Perspective. In reviewing ...
7 comments
Read more