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This Is Fraud!!!

As a heavy data user, I prefer to subscribe to an unlimited data plan and currently, I use SMILE. Apart from the fact that I cannot access the App store on my iphone or seamlessly log on to my apple TV through my icloud account when using SMILE, the so-called unlimited plan is not unlimited! At some point of my usage (80GB I am told), my internet barely comes on and then the annoying part is you now get a text message asking you to increase your speed from 2,500 still within your validity period so in essence; I spend N19,800 on a monthly plan and another N2,500 to increase speed after I hit 80GB. Bear in mind that the amount to increase speed could be higher! This is a total rip off! Looking for something cheaper and when I find one, its good bye to SMILE communications 

Details Of Experience Shared
  • What is the name of the product or service? SMILE
  • How will you describe your experience? Poor
  • Please share details of your experience: As a heavy data user, I prefer to subscribe to an unlimited data plan and currently, I use SMILE. Apart from the fact that I cannot access the App store on my iphone or seamlessly log on to my apple TV through my icloud account when using SMILE, the so-called unlimited plan is not unlimited! At some point of my usage (80GB I am told), my internet barely comes on and then the annoying part is you now get a text message asking you to increase your speed from 2,500 still within your validity period so in essence; I spend N19,800 on a monthly plan and another N2,500 to increase speed after I hit 80GB. Bear in mind that the amount to increase speed could be higher! This is a total rip off! Looking for something cheaper and when I find one, its good bye to SMILE communications 
  • Will you buy this product again? No 
  • Will you recommend product to others? No
  • How can this product or service be improved? Communicate the actual value for money and stop the false advertising. Your rates are too expensive, check out what your competition is doing

Comments

  1. EESeptember 5, 2018 at 12:18 AM

    Most ISPs have a so-called "fair usage policy", it's usually detailed in the fine print, sometimes in shady parts of the website claiming that internet speed will be affected after a certain usage amount.
    The problem is that, after that threshhold, it's as if there's no internet anymore.

    ISPs rarely mention it, even when talking to a sales representative, unless you push them for an answer.
    I don't live in Lagos, but I've heard that these guys are good: http://wifi.com.ng/unlimited-internet/

    ReplyDelete
    Replies
    1. deBBie akwaraSeptember 5, 2018 at 12:32 AM

      Thank you for providing some more insight into how this typically works and recommending an alternative.

      Delete

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