Great Customer Understanding

One of the things I've found very challenging as a parent is keeping tabs on what immunization my daughter should take at each age. Seeing this The Pediatric Centre, Lekki gives a snapshot of what's due and what I need to catch up on.

It's great when hospitals understand parents' concerns and create an engagement structure to help parents take the necessary precautions to keep their children healthy and families happy! #CUSTOMERUNDERSTANDING

Thank you The Pediatric Centre for this! It's just the little things that create great customer service experiences in hospitals!

#promotinggreatcustomerservice #talktodeBBie #CXRevolutionNG #customerservice #customerexperience #pediatrics #hospitals

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Patient Experience at Eko Hospital

The experience a customer/patient has at a hospital is hinged on the quality of not just the specialist health care service he or she receives but also on the quality of his or her service experience. In the experience shared below from a customer/patient at Eko Hospital, what was negatively impacted was the quality of his/her service experience and I will break this down in more detail as well as share what Eko and other hospitals in Nigeria can do to make sure they manage their patients' experience properly in line with their wait time to see a consultant. STORY SHARED "...I have been looking for an opportunity to vent about my last experience at Eko Hospital, Ikeja. I woke up one morning to meet an early appointment, got their before 8am but left at about 12.30pm without seeing the Consultant. What a waste of time. I wonder how many patients have lost their lives out of this level of carelessness on their part. I rate them 0/5" My Perspective. In reviewing ...

Arrogant, Cold & Unwelcoming

... Then ... the waiter came for our orders. She stood there so impatiently and seemingly scornfully while we were trying to make our choice. We settled for fish and chips but we needed to be sure how much to order so we asked a simple question "how big is the fish? would one be enough for 2 people for instance" and she responds "Just as it appears in the menu book". We tried to make her understand our question but instead of trying to advise and convince us on what to buy, she simply coldly stuck to her response..."Just as it appears in the menu book". Of course we walked out immediately. Details of Experience Shared What is the name of the product, service or company? Lounge 38 How would you describe your experience? Poor Please share details of your experience. Friday 28th Sept, after close of work, I and 2 other friends decided to have a brief hang out before heading home and we decided on Lounge 38 on Bode Thomas. First impression on ...

Customer Experience At Eco Bank

As individuals, saving money at a bank curbs our spending habits and allows our funds to grow over time while offering us opportunities to invest and receive high interest rates on deposits. What you would expect from your bank at the end of the day with the above needs in mind is a bank that; Makes it easy for you to access information about how it meets all of your needs i.e. saving and growing savings/wealth Makes it easy for you to deposit money/savings per time Makes it easy for you to access information about amount of savings you have accumulated Makes it easy for you to access information and updates that will impact your ability to seamlessly operate account (CASE SPECIFIC COMPLAINT) Makes it easy for you to access updates about opportunities where you can invest and grow your savings Makes it easy for you to access your savings should you want to draw down on it STORY SHARED In the case of this experience shared on talk to deBBie , Eco Bank customer had th...

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