Coming Up On talk to deBBie

No matter how hard you try as a business to make things perfect for your customers, there will be coffee stains once or twice. What's important is how you fix the problem and retain your customer!
This Saturday on talk to deBBie, we are using the Lounge Thirty8 case to highlight what you can do to swiftly turn around a bad service experience.

Don't miss it on NTA and time is 10am.

#talktodeBBie #customerexperience #cxrevolutionNG #customerservice #servicerecovery

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Auto Dealership Customer Acquisition Drivers

Knowing your customer acquisition drivers (why they chose you and not your competition) gives you strategic insight when designing and deploying marketing communication content and what you see in the image are researched customer acquisition drivers for a the Auto Dealership industry in Nigeria by Neetch Company . Customer acquisition drivers impact customer retention because after conversion, if the experience your customers have post buying, using or sharing your product or service does not align with the expectations leading to conversion (reasons for choosing you), it is highly likely that your customers will churn. Your customer churning negatively influences your brand integrity and for an auto dealership trust me, don't underestimate the power of word of mouth (WOM) as a channel of product/service awareness! This and a whole lot more I will be sharing with the entire team at one of Nigeria's leading Auto Dealerships tomorrow. Ready for it! hashtag # training hasht...

Stanbic IBTC Improves Banking Experience #NoMoreDepositSlips!

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Patient Experience at Eko Hospital

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