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Did you know?

When customers are unhappy with a product or service they have paid for, 33% return to the seller or contact the seller to express their satisfaction? Out of this number, only 5% are happy with the resolution of their complaint. 😐

Related, 67% of customers do not return to the seller, do not repurchase the product or service but tell others about their negative experience. Targeting this number [67%], 71% of them will very likely and likely share their experience using a product or service on an independent online platform.

In the words of these respondents [a Neetch Company customer feedback research], the presence of an independent customer feedback platform in Nigeria will;

  1. Improve customer experience overall and it will be convenient
  2. Dissuade others from having a bad experience if they are exposed to negative feedback/reviews of products and services
  3. Make businesses and companies more customer conscious and kept on their toes 
  4. Promote great experiences and businesses
  5. Give businesses a platform to access undiluted feedback and identify drivers of satisfaction  and dissatisfaction
  6. Empower customers in Nigeria to demand good experiences/services
  7. Revolutionize and transform customer experience in Nigeria!
Well, you spoke, deBBie listened so here it is!

Nigeria's independent customer feedback platform!

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