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Communication Breakdown


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A lien was placed on my account by external auditors for a year without me being alerted. No reason was given and it was not warranted because my BVN was linked to the account. I had however been paying in monies with no hassels. When i needed to withdraw, I was in limbo for two days because they couldn't ascertain who placed the lien and why. My argument was why wasn't i informed for a full year about this development. A simple text message or email would have sufficed.It was later resolved because the name on my BVN didn't follow the same sequence as my name on the account...which was not a problem before, but a request for me to update my details would have spared me the embarrassment of having to placate a vendor I needed to pay some monies urgently to.   

 Details Of Experience Shared
  • What is the name of the product or service? Ecobank
  • How will you describe your experience? Poor
  • Please share details of your experience: A lien was placed on my account by external auditors for a year without me being alerted. No reason was given and it was not warranted because my BVN was linked to the account. I had however been paying in monies with no hassels. When i needed to withdraw, I was in limbo for two days because they couldn't ascertain who placed the lien and why. My argument was why wasn't i informed for a full year about this development. A simple text message or email would have sufficed.It was later resolved because the name on my BVN didn't follow the same sequence as my name on the account...which was not a problem before, but a request for me to update my details would have spared me the embarrassment of having to placate a vendor i needed to pay some monies urgently to. 
  • Will you buy this product again? No
  • Will you recommend product to others? No
  • How can this product or service be improved? Communication with their clients and get with the program with regards to living in 2018

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