Communication Breakdown

A lien was placed on my account by external auditors for a year without me being alerted. No reason was given and it was not warranted because my BVN was linked to the account. I had however been paying in monies with no hassels. When i needed to withdraw, I was in limbo for two days because they couldn't ascertain who placed the lien and why. My argument was why wasn't i informed for a full year about this development. A simple text message or email would have sufficed.It was later resolved because the name on my BVN didn't follow the same sequence as my name on the account...which was not a problem before, but a request for me to update my details would have spared me the embarrassment of having to placate a vendor I needed to pay some monies urgently to.

Details Of Experience Shared

What is the name of the product or service? Ecobank
How will you describe your experience? Poor
Please share details of your experience: A lien was placed on my account by external auditors for a year without me being alerted. No reason was given and it was not warranted because my BVN was linked to the account. I had however been paying in monies with no hassels. When i needed to withdraw, I was in limbo for two days because they couldn't ascertain who placed the lien and why. My argument was why wasn't i informed for a full year about this development. A simple text message or email would have sufficed.It was later resolved because the name on my BVN didn't follow the same sequence as my name on the account...which was not a problem before, but a request for me to update my details would have spared me the embarrassment of having to placate a vendor i needed to pay some monies urgently to.
Will you buy this product again? No
Will you recommend product to others? No
How can this product or service be improved? Communication with their clients and get with the program with regards to living in 2018

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